CoinProfessor account and data controls
Delete your account and data.
You can delete a CoinProfessor account created with Apple or Google sign-in from the signed-in account page, together with data associated with that account. You do not need to keep the app installed to make an email request.
Open the account page to start deletion
How to request deletion by email
- Email support@coinprofessor.ai from the email address used to sign in to CoinProfessor.
- Use the subject CoinProfessor account deletion request.
- State whether you want the entire account deleted or only specified reports. We may reply to verify that you control the account.
What we delete
After verification, we delete account-linked grading reports, report metadata, grading-usage records, bound app customer identifiers, and other account-linked content stored by CoinProfessor. Reports and preview images stored only on your device are not accessible to us; remove them by clearing CoinProfessor app or site data on that device.
What may be retained
We may retain limited transaction, security, fraud-prevention, and legal-compliance records where required by law or needed to establish, exercise, or defend legal claims. These records are isolated from the active account and retained only for the applicable legal or security period. Data held by a payment provider is handled under that provider's retention requirements.
Timing
We normally complete a verified request within 30 days. If applicable law permits or requires more time, we will explain the reason by email.